Privacy Policy | AUTO24.rw

Introduction

The website https://auto24.rw is the property of AUTO24.RW, a simplified joint stock company with a capital of 1,000,000 FRw, registered in the Trade and Personal Property Credit Register under the number CI-ABJ-03-2022-B17-00053, whose registered office is located in Joe House, KN 7 Rd, Avenue des Poids Lourds, Muhima Sector Nyarugenge District, Kigali, Rwanda, Telephone: 07 88 30 87 75, e-mail address:muraho@auto24.africa.

Auto24.rw, as the person responsible for processing personal data, is required to take all precautions with regard to the nature of the data collected in the context of the use of the website, in particular to prevent them from being distorted, damaged or accessed by unauthorized third parties, in accordance with the applicable regulations, in particular the Rwandan law No 058/2021 of 13/10/2021 on the protection of personal data,

Auto24.rw, concerned about the respect of privacy rights, has adopted this privacy policy (the "Privacy Policy") for the protection of the personal data of users of the website ("Users").

Therefore, the User undertakes to carefully read and accept the Privacy Policy before using the Website.

Furthermore, the Privacy Policy applies to all services offered by Auto24.rw on the Website, it being understood that additional information may be requested from the User if necessary when contacting the services of Auto24.rw.

2. Definitions

"Cookie" means a file stored by a server on a user's terminal (computer, telephone, etc.) and associated with a web domain;

"Personal data" means any information of any kind, regardless of its medium, including sound and image, relating to an identified or identifiable natural person, directly or indirectly, by reference to an identification number or to one or more factors specific to his or her physical, physiological, genetic, mental, cultural, social or economic identity;

"Sensitive data" means any personal data relating to religious, philosophical, political or trade union opinions or activities, sexual or racial life, health, social measures, prosecutions, criminal or administrative sanctions;

"Iframe": means an HTML tag that allows elements from another server to be inserted into a web page;

"Hypertext link" or "HTML link" means a reference placed in the content of a web page that allows you to move automatically from one content to another;

"Social plugins" means optional modules that allow a website to be connected to social media platforms;

"Website" or "Internet site": means a set of web pages linked together by internal links, viewable from a web browser.

3. Guiding principles for the processing of personal data

The processing of personal data by Auto24.rw is based on the principles of lawfulness and fairness of collection, proportionality, accuracy, security, confidentiality, transparency, limitation of data retention and legitimate purpose.

To this end, Auto24.rw undertakes to:

To collect and use only the personal data necessary for the implementation of the service offered on the Website, within the framework of its activities;;
Not to disclose sensitive data collected from the User to the public.

4. Categories of data to be collected

Within the framework of the use of the website, the personal data to be collected are the following:

The identification and contact information, geographical data and sensitive data transmitted by the User, in the event of connection, creation of a personal account, registration for newsletters, request for a quotation, reporting of problems, creation of an alert, creation of an order, creation of a financing file and use of the Site, such as surname and first names, address, e-mail address;
Information collected with the help of cookies, in particular connection data (date and time of connection, duration of connection, pages viewed) collected by means of cookies or tracers;
Browsing data (IP address of the terminal connected to the Site, type of terminal used, operating system of the terminal connected, telephone operator, Internet address of the page from which the terminal comes, version of the browsing software used by the terminal, download errors, language of the browsing software used by the terminal);
Geolocation data, subject to the choice you have previously expressed on the website;
Authentication data, in particular the User's identifier and password..

Minors under 21 years of age are deemed to have received the consent of the holder of parental authority to register and transmit their personal data.

Mandatory data are indicated in the collection forms by an asterisk. Without this personal data, the service related to this collection cannot be properly provided.

The website may contain hyperlinks, HTML links, iFrames, social plugins, including from authorized garages, inspectors, administrative services and other affiliated companies or social networks.

The privacy policies of these sites may differ from this Privacy Policy. Accordingly, the User agrees to review the privacy policy of each of the sites concerned.

In any case, Auto24.rw declines all responsibility in the event that the content of one of the sites concerned contravenes the legal and regulatory provisions in force.

Furthermore, in order to verify or enrich the databases, personal data may be collected directly from the User or indirectly via :

Publications/databases made available by official authorities ;
Websites of other service providers affiliated with the Site, prospects, partner networks of Auto24.rw ;
Third parties such as business intelligence organizations in compliance with data protection regulations ;
Websites/directories/databases/social network pages containing information made public by the User or by third parties.

5. Purpose of the processing of personal data

The purposes of the personal data to be processed are the following :

Manage the identity of the client or the User and authenticate him ;
Manage orders ;
Invoice and collect payments ;
Make a payment for a trade-in, an overpayment or a commercial gesture ;
Provide pre-sales service and sales ;
Provide after-sales service ;
Fournir un service après-vente ;
Handle terminations ;
Handle complaints ;
Communicate as part of customer management ;
Manage incoming mail ;
Collecting unpaid bills ;
Manage litigation ;
Manage data subject rights requests ;
Operate the services.

Auto24.rw may process personal data for purposes other than the strict performance of automotive project contracts, provided it has a legitimate interest in carrying out the processing. In addition, personal data may be processed with the consent of the customer or user for the following purposes :

Organize direct marketing operations ;
Send personalized communications in limited numbers ;
Organize commercial animations ;
Send newsletters ;
Survey customers or prospects ;
Improve offers and customer relations ;
Ensure the security of platforms and services ;
Fighting fraud ;
To navigate the website and adapt the contents to the User's terminal to improve navigation ;
To memorize the information entered in the forms by the User ;
To analyze the audience and the frequentation of the website.

Auto24.rw may also process personal data in order to meet its legal or regulatory obligations, and for the purposes of defense in the event of litigation. For this purpose, the purposes are as follows :

Retain the data required to meet legal and regulatory obligations ;
To manage data communication requests from authorized authorities, in particular financial authorities, judicial authorities or state agencies, public bodies on request and within the limits of what is permitted by the regulations in force ;
To keep data in order to be able to be defended by regulated professionals such as legal advisors, lawyers, notaries, judicial commissioners.

6. Recipient of the personal data to be collected

The personal data are intended for :

to the services and personnel of Auto24.rw authorized to take cognizance of it by reason of their function ;
to Auto24.rw subsidiaries ;
to partners and service providers of Auto24.rw, in strict compliance with the purposes for which said personal data were collected, and ;
to any subcontractors of Auto24.rw, in strict compliance with the purposes for which said personal data were collected ;
to the authorities legally entitled to know about it, in particular the financial authorities, judicial authorities or state agencies, public bodies upon request and within the limits permitted by the regulations in force.

Auto24.ci shall not pass on the User's personal data to third parties without the User's express prior consent.

7. Subcontracting

Auto24.ci reserves the right to pass on personal data to subcontractors, provided that the latter comply with the security and confidentiality requirements for the processing of personal data. The User shall be informed of this.

8. Data transfer

Auto24.rw may transfer personal data outside the territory of the Rwanda. In this case, Auto24.rw shall implement appropriate specific measures to ensure an adequate level of protection of the personal data transferred, in accordance with the regulations in force and the conditions set by the Rwanda Utilities Regulatory Authority (RURA).

9. Retention period of the collected data

The personal data collected, are kept in a form allowing the identification of the persons concerned only for a necessary and proportionate duration with regard to the purposes for which they were collected, namely :

For a maximum period of three (03) years from the last exchange between Auto24.rw and the User, in the case of exchanges that did not result in an order ;
For a maximum period of ten (10) years from the last exchange between Auto24.rw and the User, in the context of an order ;
After the above-mentioned periods, the personal data collected will be deleted.

10. Interaction with social networks

The User may contact Auto24.rw via social networking channels. In this case, the information contained in the User's message or posting to Auto24.rw may be collected by Auto24.rw.

In addition, Auto24.rw may request additional information, such as details of the problem, full name, e-mail address, identification number, telephone number, location (city/country) and/or make, model and year of the vehicle, which is the subject of the request, by direct or private message.

The information provided by the user to Auto24.rw may be used by Auto24.rw for market research to improve its services and products on the basis of anonymous data.

The user shall refrain from publicly transmitting sensitive data via a public channel set up by Auto24.rw.

11. Security measures

Auto24.rw undertakes to put in place technical and organizational measures adapted to the degree of sensitivity of the personal data, with a view to ensuring the integrity and confidentiality of the data and to protect them against any malicious intrusion, loss, alteration or disclosure to unauthorized third parties, namely :

Protection of physical access to the premises where personal data is stored ;
The implementation of an authentication process for Users via individual passwords.

Nevertheless, the security and confidentiality of personal data rely on the good practices of everyone, so the User undertakes to be vigilant and not to communicate his access to third parties.

12. Rights of the User of the Site

In accordance with the applicable regulations, in particular the Rwandan law No 058/2021 of 13/10/2021 on the protection of personal data, the User has the following rights :

Right of information: The User will be informed in case of collection of information, recording, processing, storage, transmission and interconnection on the website.
Right to consent: The User must clearly and expressly consent to the processing of his/her personal data via the website.
Right of objection: The User may object to the processing of his personal data.
Right of access: The User may obtain from Auto24.rw, upon request, information concerning the processing of personal data as well as a copy of the personal data.
Right of rectification: The User may demand that his personal data be rectified, completed, updated, locked or deleted, if they are inaccurate, incomplete, ambiguous or outdated.
Right to erasure: The User may request the deletion or cessation of the dissemination of his personal data within the limits of what is permitted by the regulations in force.
Right to digital oblivion: The User may request the de-indexing or de-referencing of his information on the Site.
Right to limit processing: The User may request the limitation of the processing of his/her personal data, in particular not to be profiled.
Right to portability: The User may request that the personal data provided be returned or, where technically possible, transferred to a third party, in its original digital format.
Right to withdraw your consent: if you have given your consent to the processing of your personal data, you have the right to withdraw your consent at any time.

13. Cookies

The website includes the following types of cookies :

Essential cookies that allow Users to navigate the website and use the website's features safely. These cookies cannot be disabled from the website's systems. They allow the following :
Ensure the functions of the Site
Register the services that interest the User
Make it easy to find
Store information provided on the website
Accessing personal spaces on the website
Adapt the appearance of the website according to your preferences (language, format, etc.).
Implement security measures when logging onto the website.

The User can configure his browser to block or receive a warning in case of the existence of these cookies, in order to accept or refuse them.

Performance and tracking cookies are provided by authorized third parties. However, Auto24.rw does not authorize the use of these cookies for purposes other than those set out in the guidelines for the processing of personal data. They enable the following :
Create statistics on the use of the website
To see the effectiveness of the advertising campaigns carried out via the website
To examine the behavior of the Users of the Site and thus improve the website

The User has the right to block or not to allow these cookies. The blocking or refusal to authorize these cookies by the User will not affect the use of the Site, except in the case of a malfunction beyond the control of Auto24.rw.

Marketing cookies, including retargeting and network cookies, are used to provide the User with service offers. Retargeting cookies are stored on the device used by the User during browsing sessions. They allow Users interested in services and products published on the Site to share the services and products with third parties.

The User has the right to block or not to allow these cookies. The blocking or refusal to authorize these cookies by the User, could prevent the interaction between the social networks and the website.

In all cases, Auto24.rw undertakes to inform the User, when he/she first uses the website, about cookies on an information banner. This banner contains the following information :

Categories of cookies used on the website ;
Categories of personal data that may be collected on the website ;
How to use the cookie management tool ;
The ability to accept or decline all cookies.

The User will be required to accept or refuse cookies according to the information made available on the website.

As Auto24.rw's digital advertising partners are also located outside the territory of RWANDA, personal data collected with the help of cookies may be transferred to third countries that offer a level of data protection equivalent to or higher than that applicable in RWANDA, in accordance with the regulations in force and the conditions set by the RWANDA Utilities Regulatory Authority (RURA).

14. Changes to the Privacy Policy

Any future changes or updates to the Privacy Policy will be posted on the Site by Auto24.rw. Therefore, the User undertakes to regularly check the Privacy Policy on the Website for changes..

15. Contacts

For any information concerning the Privacy Policy, the User may contact Auto24.rw at the following address muraho@auto24.africa, via the following link https://auto24.rw/contactez-nous or the CONTACT section on the website.

Introduction